A Harry Potter fan feared her dream trip to Orlando would be ruined because she claimed Teletext Holidays ignored her special disability requirements.
Wheelchair user Victoria Hodgskin, who lives in Wallasey, had planned to visit The Wizarding World of Harry Potter with her boyfriend Gareth Jones, 28.
She claims their ‘insensitive’ customer service team repeatedly refused to make the package holiday wheelchair-friendly.
The 36-year-old said she was left in tears because Teletext Holidays failed to listen when she explained she used a wheelchair and had special requirements.
Victoria said: “What was supposed to be a fun holiday has become traumatic and degrading.
“I’ve never felt so disabled in my life.
“They made me cry twice and treated me as if I just wanted a freebie. They would talk over me and shout.”
Miss Hodgskin fell into a coma last year and was told she has degenerative disk disease, nerve damage and paralysed feet – all of which require her to use a wheelchair.
She said: “My boyfriend was told I probably wasn’t going to make it.”
Due to her condition, Miss Hodgskin can only use a walk-in shower and travel in a car big enough to fit her wheelchair.
But the hotel booked by Teletext only had a bath. And when Miss Hodgskin contacted the hotel, she said she was told there were no walk-in showers.
Miss Hodgskin said: “They asked me to pay for an upgraded room – but I checked and there’s only one type of room in the hotel.
“If the hotel issue isn’t sorted then I will be left unable to shower.
“I don’t have the money to pay for a car or another hotel with a walk-in shower.”
She said she was also told she would have to pay for an upgrade if she wanted a car big enough for her wheelchair.
Miss Hodgskin, who also has diabetes, said: “Car hire is crucial for me because it gives me flexibility when I’m not feeling well.
“They need to learn to treat disabled people properly.”
After being contacted by the ECHO, Teletext Holidays confirmed it has found Ms Hodgskin an appropriate vehicle.
A company spokesperson said: “With regards to accommodation, we are now speaking to suppliers to make sure she has a suitable room.
“Without doubt I’m sure the special requirements will be respected.”