Cars

Ford ‘misled customers’, ACCC claims: faulty car customers ‘duped’

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The ACCC has launched legal action against Ford, alleging it engaged in deceptive conduct.

Ford misled customers in Australia over widespread car faults, the ACCC has alleged. The car marker denies the allegations.

CAR maker Ford’s Australian business is facing legal action from the consumer watchdog over allegations it misled customers who bought faulty cars.

And despite being aware of widespread problems, the company allegedly onsold problem vehicles to unsuspecting new buyers.

The Australian Competition and Consumer Commission has begun court action against Ford Motor Company of Australia.

Ford allegedly blamed drivers for the car problems despite being aware of “systemic issues” with its vehicles.

Ford allegedly blamed drivers for the car problems despite being aware of “systemic issues” with its vehicles.Source:Supplied

The case centres on its dealings with customers who had problems with Ford Focus, Fiesta and EcoSport vehicles with a PowerShift transmission bought between 2011 and 2016.

RELATED: Ford Australia faces class action seeking refunds on 70,000 allegedly dodgy cars

The watchdog has made allegations including that Ford refused to give refunds or replacement vehicles and blamed customers’ driving for transmission problems in the cars despite being aware of “systemic issues” from at least 2013.

Ford has responded saying it strongly refutes the claim and will be challenging the ACCC.

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