Monarch Airlines: What to do if you’ve booked a Monarch holiday and are due to fly | Travel News | Travel

The CAA has called Monarch’s demise Britain’s biggest ever airline collapse, and is currently working to get the 110,000 customers who are currently abroad back to the UK.

All 300,000 future bookings have been cancelled, and those who are due to fly from the UK have been told not to go to the airport.

The Civil Aviation Authority (CAA) has called the situation “unprecedented”, and has confirmed that it has been asked by the Government to bring all passengers back to the UK.

The CAA chief executive, Andrew Haines, said: “We know that Monarch’s decision to stop trading will be very distressing for all of its customers and employees. 

“This is the biggest UK airline ever to cease trading, so the government has asked the CAA to support Monarch customers currently abroad to get back to the UK at the end of their holiday at no extra cost to them.

“We are putting together, at very short notice and for a period of two weeks, what is effectively one of the UK’s largest airlines to manage this task. 

“The scale and challenge of this operation means that some disruption is inevitable. We ask customers to bear with us as we work around the clock to bring everyone home.”


All future Monarch flights and holidays  are cancelled with immediate effect.

This includes any bookings made with Monarch Airlines, Monarch Holidays, First Aviation, Avro and Somewhere2stay.

Here’s what to do if you are due to fly with Monarch.

Monarch Holidays customers

Package holidays booked directly with Monarch Holidays are ATOL protected, meaning that a full refund will be issued.

The CAA said: “We are making arrangements for refunds to be made on these bookings as soon as possible, and we aim to complete this by the end of 2017 at the latest.”

More information on how to make a claim will be made available at in due course.

Monarch Airlines flight-only customers

Customers who have booked flights only with Monarch Airlines from December 15 onward are not ATOL protect and will not be eligible for compensation from the CAA. 

Those affected should contact their card issuer, PayPal or travel insurer where applicable for advice on how to claim a refund.

Third-party travel agent customers

Those who have booked a Monarch flight or holiday through another travel company or travel agent should contact them directly to see whether their trip is ATOL protected and for information on refunds.

All flights and holidays which are protected under the scheme should have received an ATOL certificate through email or by post.


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