United Trust Bank (UTB) has introduced a package of operational enhancements across its buy-to-let (BTL) mortgage proposition, to improve processes for brokers.
The improvements aimed to help cases progress more smoothly from application through to completion, so brokers can spend less time managing paperwork and more time supporting their clients.
Key enhancements included reduced mandatory submission requirements, simplified criteria so the right product can be identified the right time, improved underwriting systems, and clearer guidance around deposits, tenancy types and valuation requirements.
UTB said these changes aimed to improve consistency and pace and minimise unnecessary reworking.
Andrew Ferguson (pictured, left), commercial director for mortgages, BTL and bridging at UTB, commented: “Continuous improvement has become part of the way we do business at UTB. We never assume our processes can’t be made better or that we’ve reached the finish line.
“Investing in our people, technology and operations allows us to keep improving the experience for brokers, and these latest enhancements are another example of our commitment to being the specialist lender brokers can rely on for consistently high levels of service.”
Are your clients ready for the first Making Tax Digital reporting deadline?
Sponsored by BM Solutions
Gene Clohessy (pictured, right), director of underwriting for BTL and bridging at UTB, added: “Operational excellence isn’t achieved through one major change. It’s built by continually reviewing the customer journey, listening to broker feedback and making incremental improvements which together make a real difference.
“These latest enhancements are designed to reduce administration, improve consistency and help cases progress more efficiently from application through to completion. Every change has been made with one objective in mind – making it easier for brokers to do business with UTB.
“Brokers tell us they value clarity, responsiveness and certainty. By continually refining our systems, processes and operational support, we can help them spend less time managing paperwork and more time supporting their landlord clients.”