Norton Home Loans has promoted Laura Percival to head of lending for its residential and second charge mortgage propositions.

She has over a decade of experience within the Norton group, having worked across debt management, sales and lending, and has previously worked as underwriter, team leader, lending manager and servicing team manager.

Percival will now oversee Norton’s lending strategy and day-to-day underwriting operations, working closely with brokers.

Earlier this month, Norton Home Loans hired a new telephone BDM manager and in June, partnered with digital broker, Habito.

Norton Finance director Paul Stringer says: “Laura’s promotion is thoroughly deserved. She knows our business inside out, has built excellent relationships with intermediaries over the years, and brings both knowledge and empathy to the lending process. As we continue to expand our proposition, having someone like Laura at the helm of our lending team ensures we’re well placed to support brokers and deliver the best outcomes for their clients.”

Percival says: “I’m really proud to be stepping into this role. Having worked my way up through the department, I understand how important it is to combine strong underwriting with common sense and a personal touch. I’m looking forward to working even more closely with brokers and to help drive improvements that make it easier for them to place cases with us as we help support their clients.”