The changes are aimed at helping cases move from application to completion with fewer delays.
United Trust Bank (UTB) Mortgages has introduced a new package of operational enhancements across its buy-to-let (BTL) mortgage proposition.
The changes are aimed at helping cases move from application to completion with fewer delays.
Criteria wording has been simplified to make it easier to pick the right product.
Portfolio assessments have been tweaked to support quicker and more consistent lending decisions.
The lender has also issued clearer guidance on deposits, tenancy types and valuations to cut down on unnecessary work.
It has also improved case communications and support for completions and refined several internal processes.
Andrew Ferguson, commercial director – mortgages, BTL & bridging at UTB, said: “Continuous improvement has become part of the way we do business at UTB.
“We never assume our processes can’t be made better or that we’ve reached the finish line.
“Investing in our people, technology and operations allows us to keep improving the experience for brokers, and these latest enhancements are another example of our commitment to being the specialist lender brokers can rely on for consistently high levels of service.”
Gene Clohessy, director of underwriting – BTL & bridging at UTB, said: “Operational excellence isn’t achieved through one major change.
“It’s built by continually reviewing the customer journey, listening to broker feedback and making incremental improvements which together make a real difference.
“These latest enhancements are designed to reduce administration, improve consistency and help cases progress more efficiently from application through to completion.”
Clohessy added: “Every change has been made with one objective in mind – making it easier for brokers to do business with UTB.
“Brokers tell us they value clarity, responsiveness and certainty.
“By continually refining our systems, processes and operational support, we can help them spend less time managing paperwork and more time supporting their landlord clients.”