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07 February 2024


Beyond rental payments: 4 ways healthy landlord-tenant relationships can boost buy to let success

In the buy to let market, success goes beyond the rental payment transaction. Ultimately, fostering a healthy landlord-tenant relationship can lead to tenant retention and long-term success.

Read on as we explore actionable ways to not only build but also maintain positive relationships with tenants.


1.    The foundations

Clear communication from the beginning sets the tone for a successful landlord-tenant relationship, ensuring transparency and shared expectations regarding rent, property rules and maintenance responsibilities.

A well-written rental agreement safeguards both landlord and tenant by outlining who is responsible for what.

It’s also important for landlords to keep up to date with legal requirements, which not only protects them and their tenants but also keeps both parties in compliance with the latest legislation.

2.     Building trust and rapport

Swift attention to maintenance requests and regular inspections not only upholds the property’s condition and residual value but also creates trust, showcasing a landlord’s commitment to tenant satisfaction and well-being.

Respect for tenant privacy, coupled with clear communication and proper notice before property visits, establishes a sense of security and contributes to a positive landlord-tenant dynamic.

3.    Handling disputes amicably

Maintaining open lines of communication during disputes is crucial. It can help to foster resolution through conversation and prevent strained relationships that can hinder the overall rental experience.

When navigating disputes, seeking legal advice ensures fair and lawful resolutions, empowering landlords to uphold their rights, while preserving the integrity of the landlord-tenant relationship.

4.    Long-term relationship benefits

Positive relationships contribute to tenant retention, creating a sense of trust that encourages long-term commitment and stability in rental properties.

Tenants staying in a property for the long term also contributes to reducing costs incurred through tenant turnover such as advertising, vetting and checks etc.

Additionally, satisfied tenants could become valuable advocates, which in turn can contribute to strengthening reputation – attracting new tenants to a buy to let business.

Our commitment

The Mortgage Works, the specialist buy to let lender for Nationwide Building Society, is an influential lender in the private rented sector. As one of the largest providers of buy to let mortgages in the UK, we’re committed to influencing policy and championing landlords to ensure the private rented sector works effectively.

Read more about our commitments to improving the private rental sector.

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